Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maktech109@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at maktech109@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maktech109@gmail.com.

Refund & Exchange Policy

Change of mind
If you've changed your mind about an order, you can request a return within 3 days of delivery, as long as the item is unused, unopened, and in its original packaging with all accessories included. Once a product's seal or packaging has been opened, it's treated as used and can only be handled under warranty rather than as a standard return.

Damaged or faulty items
If your item arrives damaged, doesn't power on, or has a manufacturing fault, let us know within 24–48 hours of delivery. Please include your order number, clear photos or a short video of the fault, and photos of the packaging as received. Verified faulty items will be replaced or refunded at our discretion, at no extra cost to you.

Note: Compatibility issues (for example, a cable not fitting a specific device) are the customer's responsibility to confirm before ordering, and aren't treated as a fault.

Cash on Delivery (COD) orders
COD orders aren't eligible for cash refunds. If a valid complaint is raised within the return window and the item is unopened, we'll issue a store voucher for the product value, or arrange a replacement. Delivery charges on COD orders are non-refundable.

Online paid orders
For orders paid online, approved refunds are returned to your original payment method. Please allow up to 10–15 working days for the refund to reflect, depending on your bank.

How to request a return or exchange
Email us at [your support email] or message us on WhatsApp at [your phone number]. Include your order number and a short description of the issue. We'll confirm next steps within 1–2 business days.

Shipping costs on returns
Original delivery charges are non-refundable in all cases. If a return is due to our error (wrong item, defective product), we'll cover the cost of getting it back to us; otherwise return shipping is the customer's responsibility.

Policy acceptance
By placing an order with MAK-TECH, you agree to the terms of this policy.